Last Updated: July 2026

Welcome to Horek Item. By accessing our website or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or purchasing any product.

Orders

• All orders are subject to product availability and order confirmation.
• Customers must provide accurate name, phone number, and delivery address.
• Horek Item reserves the right to cancel, refuse, or modify any order due to incorrect pricing, stock unavailability, duplicate orders, suspicious activity, or technical errors.
• Orders may be verified by phone before processing.

Pricing & Payment

• All prices are displayed in Bangladeshi Taka (BDT).
• Prices, offers, and discounts may change without prior notice.
• We accept Cash on Delivery (COD) and online payment methods where available.
• Orders requiring advance payment will be processed only after successful payment confirmation.

Order Cancellation

• Customers may request order cancellation before the order has been dispatched.
• Once an order has been shipped, cancellation may not be possible.
• Horek Item reserves the right to cancel any order if payment verification fails or incorrect information is provided.

Delivery

• Delivery time varies depending on location and courier service.
• Delivery delays may occur due to weather conditions, public holidays, political situations, courier delays, or other unforeseen circumstances.
• Customers are requested to inspect the package before accepting delivery whenever possible.
• Delivery charges are non-refundable unless the error is caused by Horek Item.

Cash on Delivery (COD)

• Cash on Delivery is available in selected locations across Bangladesh.
• Customers should keep the exact payment amount ready during delivery.
• Repeated refusal to receive confirmed COD orders may result in restriction of future COD services.

Product Information

• We strive to provide accurate product descriptions, specifications, and images.
• Actual product colors may vary slightly due to photography, lighting, and screen settings.
• Minor differences in color or appearance do not qualify as product defects.

Product Availability

• All products are subject to stock availability.
• If a product becomes unavailable after an order is placed, customers will be notified as soon as possible.
• For prepaid orders, the paid amount will be refunded if the product cannot be supplied.

Assembly

• Some products may require self-assembly.
• Assembly instructions and necessary hardware will be included where applicable.
• Damage caused during improper assembly is not covered under replacement or warranty.

Return & Replacement

• Returns or replacements are accepted only for damaged, defective, or incorrectly delivered products.
• Products must be unused and returned with original packaging, accessories, and invoice.
• Customers should report any issue within the period specified in our Return Policy.
• Please review our Return Policy for complete details before requesting a return or replacement.

Warranty

• Warranty is applicable only for products that explicitly mention warranty coverage.
• Warranty claims are subject to the manufacturer's or supplier's warranty terms and conditions.
• Physical damage, misuse, accidents, water damage, or unauthorized repairs are not covered under warranty.

Customer Responsibilities

• Customers are responsible for providing accurate delivery information.
• Customers should inspect products upon delivery and report any issue promptly.
• Proper use and maintenance of products are the customer's responsibility after delivery.

Privacy

• We collect only the information necessary to process orders, provide customer support, and improve our services.
• Personal information is kept confidential and is never sold or rented to third parties.
• Information may be shared only with courier partners, payment gateways, or government authorities when legally required.
• Please review our Privacy Policy for more information about how we collect and protect your data.

Promotions & Discounts

• Promotional offers, coupon codes, and discounts cannot be combined unless otherwise specified.
• Horek Item reserves the right to modify, suspend, or cancel promotional campaigns at any time without prior notice.

Intellectual Property

• All content on Horek Item, including logos, images, graphics, product descriptions, website design, and other materials, is the property of Horek Item.
• Reproduction, copying, or redistribution without written permission is strictly prohibited.

Website Usage

• Users must not attempt unauthorized access, interfere with website security, upload malicious content, or misuse any part of the website.
• Horek Item reserves the right to suspend or terminate access for users who violate these terms.

Limitation of Liability

• Horek Item shall not be responsible for delays, losses, or damages resulting from events beyond our reasonable control, including natural disasters, strikes, political unrest, internet failures, power outages, or courier disruptions.
• Our liability is limited to the value of the purchased product where permitted by applicable law.

Right to Refuse Service

• Horek Item reserves the right to refuse service, cancel orders, restrict accounts, or decline future purchases in cases of policy violations, fraudulent activities, abusive behavior, or repeated unsuccessful deliveries.

Governing Law

• These Terms & Conditions shall be governed by the laws of the People's Republic of Bangladesh.
• Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Bangladesh.

Changes to Terms

• Horek Item reserves the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of the website after any changes indicates your acceptance of the updated Terms & Conditions.

Need Help? Contact Us!

📞 Phone: +88017346666677
📧 Email: support@horekitem.com
🌐 Website: Horek Item

We are committed to providing a seamless shopping experience. Thank you for shopping with Horek Item! 😊